YOUR RIGHT TO CANCEL
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Protection (Distance Selling) Regulations 2000, all or part of your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods while in your possession and they must be returned to us.
Items should be returned to us within 14 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your statutory rights.
Please note that the below items cannot be returned or exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Items made and ordered for you personally .i.e.Riding boots not in stock and Ordered for you and personalised in your foot size,leg widths and heights.
- Items made in personalised colours
- Special order items
- We are unable to issue refunds for returned Sale or Discounted items. A credit note to the value spent will be issued instead.
- You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
A postage fee will be charged for all exchanges.
If you are returning goods from the USA, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.
Please return all goods to the following address:
Joshua Jones UK
White Mill Barn