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We try and be as clear as possible with all returns policy’s. Once an order is placed and sizing has been confirmed by email we are able to confirm the returns policy specific to your order. As each order is bespoke all returns policy are subject to each individual order.

Please see our returns policies below:

If we have the boot available in stock: We just ask that when your boots arrive you try them on inside the house, if you are not happy with the fit, they can be returned at your cost for an exchange, re-order or refund but we are unable to cover any postage costs.

If we are ordering boots in for you on the 8-10 week lead time and are happy to have boots back into our stock: We just ask that when you receive the boots, if you are not happy with the fit, you are able to return the boots at your cost for either an exchange, re-order or refund. However we are unable to cover any postage costs.  – If this policy can be offered this will be confirmed after the order is placed via email. 

If we are ordering boots in for you on the 8-10 week lead time and we are unable to have the boots back into our stock boots will be Non-Returnable and Non-Refundable. This is confirmed after the order is placed.

If additional crystals are added this does make boots a bespoke order and therefore are Non-Returnable and Non-Refundable. 

If you have any other questions please contact the team on info@joshuajonesuk.com