Warranty

All new boots come with a 6-month warranty which starts on customer’s receipt of the boots. Only boots purchased from Joshua Jones UK are covered under this warranty. This warranty covers the boots for repair (not replacement) of faults only of the boot. If the damage is through natural wear and tear within this warranty period the repair and postage will be charged for. Customers are responsible to return the boots to us at their cost within this warranty time. You can view all terms and conditions and return address on our website. Repairs will be done in the UK where possible. There are some occasions on difficult repairs that they will go back to the factory in Italy. UK repairs are 10 – 15 working days. Italian repairs are 4-6 weeks on average. Once a boot is purchased, if there is any damage or fault the boot cannot be replaced only repaired once worn outside or on a horse and within the warranty period. You are only entitled to a refund if the boots are returned to us unworn, in a perfect condition and the packaging is in its original condition within 14 days of receiving them. There will be a £10 deduction if the box is damaged and unusable. Boots for repair must be returned in a clean condition other wise they will be returned to the customer at their cost.

After the 6 month Warranty expires no matter how often the boots are used there is a charge for repairs return and postage. Customers are responsible for returning them to us at their cost and choice of postage method. Boots must be returned in a clean condition.